FAQ
What are the criteria for cryptocurrency to be listed on the exchange?
Before entering the exchange, each Cryptocurrency must prove its usefulness, value and liquidity in order to be maintained by the customers' demand in the future.
How long does it take to receive a response from the support team?
For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have any question, wish or suggestion, our specialists are always ready to help you with any problem, and also to listen to suggestions for improving the service.
Unified balance system
Kindly note that we've merged Checking, Wallet, and Exchange Accounts into one «Regular Account», which is now named «Spot Account». The «Savings Account» now is named «Earn Account».
The accounts merging was carried out shortly after ICO.
When did ICO end?
PointPay ICO sale ended on June 30th, 2021. Please see the current market price of PXP tokens here:
Current asset list — coins, tokens, networks
Current asset list — coins, tokens, networks
You can see actual coins/tokens/networks list here: https://exchange.pointpay.io/fees
Roadmap
On the Roadmap, you can follow the company's plans and ambitions for further developments: https://exchange.pointpay.io/roadmap
What are the benefits of PXP?
To get the benefits you should hold your PXP inside the PointPay Ecosystem.
When you hold PointPay PXP tokens on PointPay Crypto Exchange, you receive a fee discount.
If you hold PXP tokens in the PointPay Vault (Earn account), you may earn up to 1% yearly with PXP token.
If you hold PXP tokens in PointPay Vault, you can participate in the PXP staking program and earn up to 7% tokens per year.
Evidently, there are a lot of benefits for PXP token holders and soon it will be added more.
Why is PointPay Exchange centralized rather than decentralized?
Centralized exchanges are easy to use especially for beginners. Centralized exchanges, compared to decentralized ones, have much more liquidity and provide traders with additional opportunities: the ability to buy cryptocurrency using debit and credit cards, place various types of orders, use the exchange platform API, etc. Traders can also contact the customer support service at any time.
What should I do if I have not found my question in this list?
For a faster response, please use our Contact us form:
https://exchange.pointpay.io/contact-us
Additionally, logged-in users can enjoy a dedicated customer support team, which will answer all of your questions via online messenger:
https://exchange.pointpay.io/user/support
Also, you can send your questions to our email: support@pointpay.io
What is a newsletter and why is it better to subscribe to it?
The newsletter is a weekly email received by users of the PointPay platform, in which we talk about the progress in the development of PointPay products.
How to buy PXP on the PointPay exchange?
Login to your account
Quick way – use Quick exchange: https://exchange.pointpay.io/quick-exchange
Just choose PXP as currency you want to buy, USDT as payment currency, enter the amount and click on the “Exchange” button. Done!
A second way – use Spot exchange interface: https://exchange.pointpay.io/trade
Then pick the PXP/USDT trading pair, choose the type of order (Market/Limit), set the amount you want to buy and click “Buy PXP”. Market order will be completed immediately, completing the Limit order may take some time.
But in general it’s done – you’ve just bought some PXP.