FAQ

1. What is KYC, and is it required?

KYC (Know Your Customer) is a verification process used to confirm your identity. It is required to comply with regulations and to enable full access to platform features such as deposits, withdrawals, and trading.

2. Why do I need to complete KYC?

KYC helps protect your account and funds, prevents fraud, and ensures compliance with legal requirements.

Without completing KYC, some platform features may be limited or unavailable.

3. What documents are accepted for verification?

You can use one of the following documents:

• Passport

• National ID card

• Driver’s license

The list of accepted documents may vary depending on your country.

4. How long does KYC verification take?

Verification is usually processed within a few business days. In some cases, it may take longer depending on the review process.

5. What should I do if my verification is rejected?

If your verification is rejected:

• Make sure your documents are clear and fully visible

• Ensure all information matches your documents

• Try submitting your verification again

If the issue persists, contact support.

6. Can I retry KYC verification?

Yes, you can restart the verification process and submit your documents again if your previous attempt was unsuccessful.

7. Is my personal data safe?

Yes, your data is securely processed and stored in accordance with applicable regulations and privacy standards.

8. Do I need to complete KYC again in the future?

In some cases, additional verification may be required due to regulatory updates or security reasons.

9. What if I don’t have access to my documents?

You will need a valid identity document to complete verification. If you are unable to provide one, KYC cannot be completed.

10. How can I contact support regarding KYC issues?

If you experience any issues with verification, please contact our support team:

• Email: [e-mail]

• Use your registered email address for faster assistance