FAQ

Find answers to common questions about account creation, login, and getting started with PointPay.

1. What if I don’t receive the confirmation email?

• Check your Spam/Junk folder

• Make sure the email address is correct

• Wait a few minutes and try again

• If the issue persists, contact support

2. Do I need to verify my email to use the platform?

• Yes, email confirmation is required to activate your account and access platform features

3. What should I do if I forgot my password?

• Click "Forgot password" on the login page and follow the instructions sent to your email

4. Why am I asked to enter a verification code when logging in?

• This is a security check. It may be required when logging in from a new device or location

5. Can I log in without completing the captcha?

• No, captcha is required to verify that you are not a bot

6. What does “Remember me” mean on the login page?

• It keeps you logged in on the current device

• Use it only on personal devices for security reasons

7. Can I use one account on multiple devices?

• Yes, but additional verification (email or 2FA) may be required for security

8. What should I do if I entered the wrong email during registration?

• Create a new account using the correct email address

9. Is it possible to recover a deleted account?

• In most cases, account recovery is not possible after deletion

• Contact support for assistance

10. What should I do if something doesn’t work?

• Refresh the page and try again

• Clear your browser cache

• If the issue continues, contact support